FAQS

AVAILABILITY
The website lists all of the products that are normally available online from Valerie Confections. From time to time products may be out of stock or otherwise unavailable. We will attempt to notify you by email within two (2) business days of the ship date, should such a case arise. If we are unable to contact you, we will adjust the billing as appropriate.

 Valerie Confections retains the right to substitute items of similar or greater value, at no extra cost to the purchaser.

DISCOUNTS

Volume Discounts are not available online.  We offer volume discounts for telephone orders at the following rates:

$500 - $1500, 5%
$1,501 - $3,000, 10%
Over $3,000, 15%

Discounts do not apply to shipping, will not be automatically applied to orders, and will not apply to rush orders. Please contact us with inquiries.

PRODUCT CARE

We suggest storing our chocolates in a cool, dry place, away from direct sunlight. They are best enjoyed by the date on the box. They should not be refrigerated.

Please refrigerate our petits fours and remove them from refrigeration 30-60 minutes before they are served. If stored correctly, our petits fours keep well for one week.

Our tea cakes should be stored in a cool, dry place away from direct sunlight. They are best enjoyed within 2 days of arrival.

Our collection of chocolates and confections have a handwritten "enjoy by" date on the ingredient labels. While the toffees are safe to consume after the date has passed, we feel they are in the best condition for enjoyment before the handwritten date. We advise that our truffles and caramels are consumed before the "enjoy by" date. 

PACKAGING

We do not use polystyrene foam, or foam boxes, in any of our shipments. When necessary, we use a new type of insulated packaging that is made principally of an inert material felt. It has the least environmental impact of any shipping option available to us, and, unlike polystyrene, is not an oil-based product. The frozen gel packs in your shipment are reusable, the boxes are recyclable, and the cello bags from our Everyday Indulgence collection are biodegradeable.

ADVANCE ORDERING

We welcome advance orders, up to sixty (60) days prior to shipping. If you would like to place an advance order, please make a note of it in the "Comments" section of your purchase checkout. These orders may arrive slightly earlier than requested, as we do not offer delivery on Saturday, Sunday, or Monday, except by special arrangement. Please call us directly at 1-888-706-1408 or email shop@valerieconfections.com with inquiries regarding advance delivery dates.